Plans and payments
TranscriptFetch is operated by The Casey Company LLC. This policy explains the pricing and refund provisions referenced in our Terms of Service.
Current subscription prices, included allowances and billing intervals are shown on the pricing page and in your dashboard. Stripe processes subscription and top-up payments. Review the total, currency, billing interval and any applicable taxes shown before confirming a purchase.
Subscriptions renew automatically until cancelled. Monthly plans are billed monthly; annual plans are billed upfront for the year but provide credits monthly, not a year's credits at once. Using fewer credits does not reduce the fixed subscription price.
What uses a credit
A delivered caption transcript or non-empty page of search, channel or playlist results uses one credit. AI transcription is billed by audio duration and charged only when the transcript is delivered. Failed or empty results use no credits. A successfully delivered cached result is still billed; caching improves speed rather than changing the price.
The billing and credits documentation lists the current AI transcription rate, examples and balance-checking endpoints. Accounts without a paid plan receive the published free monthly allowance; unused free allowance does not roll over.
Rollover and top-ups
Unused paid-plan credits carry forward. At an ordinary renewal, the new allowance is added until the plan-credit balance reaches twice the monthly allowance. If a previous plan change left you above that cap, the existing balance is retained, but ordinary renewal grants do not increase it until there is room below the cap.
Top-up credits are purchased separately, sit outside the plan rollover cap and are used after plan credits. They never expire and survive subscription cancellation. Active subscribers can purchase top-ups at their plan's rate; the dashboard shows the bundle size and total before purchase. A lapsed subscription must resolve its payment status before purchasing subscriber top-ups.
For these credit subscriptions, reaching zero balance does not silently create an overage charge. Requests that need credits return an insufficient-credits error until you replenish the balance. This policy describes credit subscriptions; accounts on a separately agreed usage-billing arrangement follow that arrangement.
Upgrades start a fresh billing period
An immediate upgrade charges the full new-plan price and resets the billing period. There is no time-based proration, unused-time refund or deduction of the old plan's price from the new charge. Instead, you keep your unused credits.
After successful payment, the full new monthly allowance is added to the credits you already have. The ordinary renewal cap does not reduce that upgrade grant, and top-up credits are untouched. Annual plans still receive credits monthly rather than a full year's allowance upfront.
For a monthly upgrade, the next renewal is one month after upgrading; for an annual upgrade, it is one year after upgrading. Review the charge and renewal date in the billing portal before confirming. These rules do not retroactively reprice an invoice already issued under an earlier upgrade policy.
Downgrades and shorter billing intervals
Downgrades and switches to a shorter billing interval are scheduled for the next renewal rather than taking effect immediately. You keep your current plan until then. Scheduling a downgrade does not grant another allowance, remove your remaining credits or automatically refund the current period.
Cancellation and failed payments
You can cancel from the billing portal in your dashboard. A cancelled subscription remains active through the period already paid for and does not renew afterward. Unused plan credits expire when a requested cancellation takes effect; separately purchased top-up credits remain.
Cancellation does not automatically refund unused time or credits. The money-back guarantee and any refund rights required by law still apply. A failed payment does not earn a new credit grant, but an involuntary payment lapse does not itself confiscate existing credits. Update your payment method in the billing portal to resolve a failed payment.
Refunds and the 30-day guarantee
Every request is delivered-or-free: a fetch that fails costs nothing, automatically. Your first month on any plan is covered too: if you've made at least 100 fetches and it still isn't what you hoped, email us within 30 days of your first payment and we refund the month in full.
Payments are otherwise non-refundable except where required by law. The first-month guarantee is an explicit exception to that rule; it is separate from an automatic refund or proration on a plan change. Cancelling or upgrading does not by itself submit a guarantee claim.
To request a refund under the guarantee, email [email protected] within the stated window. Include your account email, invoice reference and what did not work for you. Do not send card details or API keys. If a charge or credit deduction looks incorrect, contact us so we can review it.
Nothing in this policy limits mandatory consumer rights or refunds required by applicable law.
Questions about a charge or plan
Use the billing portal to review invoices, manage your payment method and change or cancel a subscription. For explanations and troubleshooting, visit the Help Center or contact support.